Hardware Hosting

The construction of a resilient data processing system to guarantee continuity of operations and attenuate risks for your data processing infrastructure is not a simple affair and it can be very expensive. Regardless of whether you are looking for a primary or a secondary site for high availability or conformity reasons, our hardware hosting service will assure you that your data processing infrastructure will offer you the performance and availability that you need. We can complement your hardware environment by a broad range of facilities management services to simplify your work.

High availability and continuity of operations

Our facilities management solutions naturally support continuity of operations. We accommodate the infrastructure essential to your organisation’s mission in our tailored installations that offer full redundancy of all essential systems. As a result, you can concentrate on management of your data processing environment while we concentrate of ensuring that your systems are always available and always secure.

Main advantages

Secure space : We put your equipment in secure racks or made to measure cages inside our computer centre, which is protected by several physical security levels.
Economies of scale : You benefit from our investments in the infrastructure at a fraction of what it would have cost you to build or develop a computer centre in your own premises. Service Level Agreements (SLA)
Predicted costs : You pay fixed monthly costs for the technical space, power supply, cooling.
Attenuation of risks : Our secure and redundant installations ensure high availability of your infrastructure
Multiple pass band suppliers : Internet access by different providers prevents bottlenecks and guarantees diversity.
Broadened data processing services : We offer optional security management, storage and network services to extend hosting of your infrastructure, to satisfy your needs.

Managed Services

A single contact point for daily and long term management of all your solutions. The pressure of the existing economic environment obliges companies to do more with less. But it is important to think pragmatically about outsourcing, because it is essential to remain competitive to build the future. Luxembourg Telecom Managed Services will enable you to rationalise your daily and long term data processing operations while maintaining excellent performances at more competitive costs. They provide a single contact point to take account of your enterprise solutions. Luxembourg Telecom’s Managed Services solution offers service level agreements (SLAs) adjusted to your needs and may include:

• Hosting - We will install your applications on our hardware, so that you will save costs related to investments in data centres and improve the stability of solutions.

Your applications hosted on our systems and managed by our teams. Sometimes, hosting of your solutions is the best alternative for your company to make the best use of its software while avoiding all sorts of data processing nuisances such as loss of production data, delays caused by maintenance operations and information deviations. By adopting our hosting services, you will handover your solutions to specialists who have sound experience in the subject and full control over our services. Your enterprise will thus have a guarantee that its key activities such as equipment management, human resource management, finance and production, will always be operational. You will no longer need to worry about investment costs, start up times and computer costs. We will handle all technical and administrative aspects associated with management of your applications.
You will benefit from the following advantages:

• You reduce your costs
• Implementation of your solutions will be accelerated, with minimum risks
• Your total cost of ownership is minimised
• You make a faster return on investment.

Our hosting services are controlled from our secure data centre in Bettembourg, and assure that your applications will function with maximum reliability and with no impact on your own data processing infrastructure. We handle management of the network and data centre, maintenance of operating systems and facilities, system administration, databases, applications, backups and restores, and management of security and start up services. Our hosting services are offered at a fixed advantageous rate per user and per month, and make up an offer that cannot be ignored.

SaaS (Software as a Service)

Faster implementation at lower cost. Current environment constraints make implementation and maintenance of enterprise information systems very complex for companies. This is why Luxembourg Telecom offers a “Software-as-a-Service” (SaaS) option for the most widely used applications (Office, Mail,…). With this option, you have the same functions as deployment on your site, with flexibility of access on demand, either by purchasing the license or paying a subscription. You can choose among the following options:

• On Site — Perpetual license purchased by the customer and operation on site.
• Saas subscription — The customer subscribes for use on demand.
• Dedicated hosting — Personalised hosting of the customer for his software.

You can choose whichever deployment options are most advantageous for you. For example, some customers need to use functions quickly but with a low initial cost, and they can choose a monthly subscription mode. This choice will be attractive to enterprises that prefer to acquire a conventional license but do not want to manage the data processing infrastructure. In each case, customers can access the same functions but they simply change the way in which they want to pay for them.

Main advantages of a SaaS solution

• Cost reduction : You avoid high purchase, maintenance and upgrade costs of hardware, software and security tools and the corresponding expensive expertise necessary to manage them.
• Predictable costs : You change from a high capital costs model to a predictable monthly operating costs model.
• Broadening of the computer team : You can access technical specialists that are difficult to attract and keep employed – so that your personnel can move towards other important projects.
• Risk attenuation : You are sure that activities will be maintained due to the fact that your infrastructure is hosted in a secure data processing centre provided with redundant systems designed to resist damage and security threats.
• Extendability : Your solution is designed so that it can follow changes in your organisation.
• Service Level Agreements : Guaranteeing, reliability, security and performance objectives of your solution are achieved.